Total Responsibility Customer Service: Exceeding the Customer's ExpectationsBeing customer focused has an entirely different interpretation today than it has had historically. With increased competition, the most successful organizations understand customer needs and consistently strive to exceed expectations. Our challenge as professionals is to select, train, and build a work force that is enthusiastic, knowledgeable, and customer oriented. Today's service leaders demonstrate a commitment to quality service and provide an environment that encourages their associates to have pride in their organization.
A customer focused organization has an energized work environment that is solution oriented...A customer focused organization has an energized work environment that is solution oriented. The staff understands customers and recognizes they are personally totally responsible for the customers' experience. Developing a customer oriented culture requires anticipating future customer priorities, striving for continuous improvement of customer services, and understanding that customer satisfaction involves everyone. Ambassadors of a customer focused organization are constantly striving to exceed customer expectations.
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